SellerDesk pulls buyer messages from every eBay account you own into a single, order-aware inbox — and drafts policy-safe replies with AI that you approve and send.
No card needed · Safety scanner always on · AI never sends anything by itself
SellerDesk does one job properly: multi-account eBay customer service that's fast, accurate and policy-safe.
Messages from every eBay shop you own, in one list — colour-coded by account, so replies always go out from the right shop.
Each conversation opens with the item and order beside it: status, dispatch, tracking availability — matched by listing, not guesswork.
One click drafts a grounded reply from the actual message and order facts. It never invents tracking or promises — and never sends itself.
Every outbound message is scanned. Off-eBay payment requests, phone numbers and risky links are blocked before they can cost you your account.
Countdown chips on every conversation, an Overdue folder, and a radar that surfaces feedback risks and possible scams before they escalate.
Canned replies with placeholders, one-click AI summarise / tone / translate, and bulk mark-read or archive across your whole inbox.
The screens your support day actually runs on.
The AI reads the buyer's message and the matched order — dispatch status, service used, what's actually true — and drafts a reply you can send as-is or tweak.
Every message you (or the AI) write is checked against eBay's member-to-member contact rules before it can be sent.
Connect each eBay account once with official eBay sign-in — SellerDesk never sees your passwords. Then keep an eye on everything from a single console.
No passwords shared, no software to install.
Sign in to each shop through eBay's own consent screen. SellerDesk gets permission to read messages and orders — nothing more than it needs.
Buyer messages flow in with the matching item and order beside them, auto-classified into shipping, returns, questions, offers and risks.
Click a message, get a grounded draft, adjust the tone if you like, and send — from the correct account, every time.
Per workspace — never per agent, never per ticket. Every new workspace starts with a 7-day free trial, no card needed.
Getting started — see everything in one place
Serious solo sellers running 2–3 shops
High-volume sellers & growing teams
Prices exclude VAT · annual billing gets ~2 months free · cancel anytime. When a trial ends, your inbox stays readable — replies and AI simply pause until you subscribe.
Yes — eBay permits owning multiple accounts for legitimate reasons, like separate brands or product lines. SellerDesk is built exactly for that: it connects accounts you already own through eBay's official sign-in. It is not a tool for evading limits or policies, and its safety scanner actively keeps your messages within eBay's rules.
Never. The AI only drafts. Every reply is reviewed and sent by you, and every draft passes the policy safety scanner first. If a fact isn't in the order data — a delivery date, a tracking number — the draft says you'll confirm it rather than making something up.
Through eBay's official OAuth consent flow — the same "sign in with eBay" you'd use anywhere. SellerDesk never sees or stores your eBay password, and you can revoke access from your eBay account settings at any time.
Tokens and buyer data are encrypted at rest, we store only what the inbox needs, and you can export or delete your data whenever you want. When eBay notifies us of an account closure, the associated data is purged automatically. Buyer personal details are redacted before any AI call.
No. Signing up starts a 7-day free trial of the Basic plan — no card, no commitment. If you don't subscribe, your inbox becomes read-only rather than disappearing, so you never lose sight of buyer messages.
eBay UK first — SellerDesk is UK-first by design, with GBP pricing and UK-appropriate reply drafting. Additional eBay marketplaces are on the roadmap.
Join UK sellers answering every buyer in one place — with drafts that write themselves and a scanner that keeps every word policy-safe.
Start your 7-day free trial